The QA Supervisor is responsible for establishing, maintaining, and continuously improving the Quality Management System (QMS) in accordance with ISO 9001 requirements, ensuring ongoing compliance, certification readiness, and operational excellence. The role manages all ISO certification and audit-related activities, oversees Health, Safety & Environment (HSE) compliance within the department, coordinates equipment calibration, drives supplier printing quality improvement initiatives, and leads continuous improvement projects to enhance business performance and efficiency.

1. Quality Management System (QMS) Management

• Establish, implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001 requirements.
• Standardize existing QMS documentation and ensure alignment with ISO standards.
• Develop new procedures, work instructions, forms, and related documents for new processes and update existing documents when changes occur.
• Establish and coordinate Management Review activities.
• Control and maintain internal ISO documentation and records.
• Monitor QMS implementation effectiveness and ensure compliance across departments.
• Regularly report QMS performance and project progress to the Head of the ISO Board.

2. ISO Certification and Audit Management

• Lead activities required to obtain and maintain ISO 9001 certification.
• Plan, coordinate, and conduct internal quality audits to verify QMS effectiveness.
• Organize and coordinate third-party certification, surveillance, and recertification audits.
• Liaise with certification bodies, consultants, trainers, and assessment organizations regarding ISO 9001 requirements.
• Follow up on audit findings, coordinate corrective actions, and ensure timely closure of non-conformities (NCs).
• Handle issues arising from internal and external audits.
• Coordinate communication and awareness of ISO-related requirements across departments.

3. Continuous Improvement and ISO Sustainability

• Promote awareness, competence, and understanding of ISO 9001 requirements through training and communication programs.
• Drive continuous improvement initiatives to enhance QMS effectiveness and efficiency.
• Lead digitalization and paper-reduction initiatives to simplify and optimize quality processes.
• Coordinate ISO recertification activities and ensure ongoing compliance with certification requirements.
• Monitor improvement actions and ensure sustainable implementation.

4. Health, Safety and Environment (HSE)

• Support departmental HSE compliance in accordance with legal, customer, and company requirements.
• Ensure Safety Data Sheets (SDS) are available and accessible in all relevant work areas.
• Ensure employees understand SDS information and participate in Hazard Identification and Risk Assessment (HIRA) activities.
• Maintain and update chemical inventories, SDS, and MRSL documentation.
• Monitor expiration and update requirements for chemical-related documentation.
• Communicate HSE requirements and monitor implementation of related activities.
• Support external assessments and audits, including customer and sustainability audits such as Crocs, Higg FEM, and other applicable standards.

5. Equipment Calibration Management

• Maintain a master list of all measurement and testing equipment within the department.
• Monitor calibration status and coordinate calibration activities before expiration dates.
• Ensure all equipment is properly calibrated, identifiable, and suitable for use.
• Monitor equipment condition and effectiveness.
• Isolate, identify, and control damaged or non-conforming equipment to prevent unintended use.

6. Supplier Printing Quality Management

• Conduct supplier quality audits focused on printing quality performance.
• Develop, implement, and monitor AQL (Acceptable Quality Level) inspection programs.
• Analyze supplier quality performance and drive corrective and preventive actions.
• Collaborate with IT and relevant stakeholders to digitize AQL recording, reporting, and tracking processes.
• Prepare and monitor AQL performance reports.
• Organize and facilitate Quality Day (Q-Day) meetings for critical supplier quality issues.
• Ensure effective implementation of PDCA (Plan-Do-Check-Act) activities to improve supplier quality performance.

7. Improvement Project Management

• Lead and coordinate departmental and site-wide improvement projects.
• Consolidate project information and monitor project progress.
• Coordinate cross-functional teams to ensure alignment and successful implementation.
• Prepare project status reports and presentations for management review.
• Drive optimization and continuous improvement initiatives across quality-related processes.
• Monitor project effectiveness through KPI tracking and performance measurement.
• Sustain improvement outcomes through regular follow-up and performance reviews.
• Support and coordinate Group projects and initiatives, including:
  • AQL Improvement Projects
  • Supplier Learning Program (SLP)
  • ISO Digital Management
  • SSBC
  • OMS
  • Other Group continuous improvement initiatives

Education & Experience

• Bachelor's degree in Business Administration, Quality Management, Engineering, or related field.
• Minimum 5 years of QA/QC experience in a manufacturing environment.
• Strong knowledge of ISO 9001:2015 implementation and maintenance.
• ISO 9001:2015 Internal Auditor certification preferred.
• Experience in footwear manufacturing is an advantage.
• Knowledge of quality assurance methodologies and standards.

Knowledge, Skills & Abilities

• Good English communication skills (written and spoken).
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
• Strong analytical, problem-solving, and organizational skills.
• Good interpersonal, communication, and teamwork abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong observation and evaluation skills.
• Cross-functional coordination and project management capability.
• Continuous improvement and data-driven mindset.