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Mô tả công việc
- Responsible for answering all telephone calls and prioritizing said calls
- Should have very good telephone etiquettes with Forbes 5-star Standard Guide
- Being able to use Regent application for checking clearing status
- Ensure that In-Villa Dining office are full fill of stationery for each shift
- Having a professional suggestive selling skill
- Communicating with kitchen team regarding menu questions, the length of wait, recook orders, and product availability and daily updated out of stock items on menu
- Approximate delivery time is given to the guest according to this time evaluation system established by the In-Villa Dining Manager and In-Villa Dining Chef De Cuisine
- If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time
- Ensure correct posting in POS system for communication to Service and Kitchen team
- You should have a deep knowledge of all food and beverage items and their specifications, menu pricing, recipes as well as cooking method
- Assisting In-Villa Dining outlet to drive guest satisfaction by delivering harmonious flow and uplifting experiences
- Reporting guest’s complaints immediately to supervisors and ensuring follow up is performed with the guest
- Promptly handle guest queries, complaints and all issues in a professional manner
- Ensure all colleague are acknowledgeable about Regent Organization Chart as well as Key Member of BIM Group
- Having professional service recovery skills according to Regent standards
- Maintaining cleanliness of working areas, chinaware, glassware throughout the day
- Reporting directly to supervisor about cleanliness and defect issue
- Should be able to provide recommendations and suggestions to guests upon requests
- Proper handover is given to the next shift and also to the In-Villa Dining assistant manager and supervisor
Quyền lợi được hưởng
- Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation, and home leave allowance
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel and for the family
- 24/7 accident insurance
- Other benefits will be discussed during the interview
Yêu cầu công việc
- Diploma or Vocational Certificate in Hospitality Skills or related field.
- 1-year minimum in five-star hotel or fine dining restaurant.
- Working with multi-cultural teams.
- Able to communicate in English.
Yêu cầu hồ sơ
- Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
- Phone: 02973 88 0000/Hotline: 0976 246 873 (HR Department)
Với di sản gần nửa thế kỷ hoạt động trong lĩnh vực khách sạn hạng sang của thương hiệu, Regent Phú Quốc là định nghĩa mới về chuẩn nghỉ dưỡng biển xa hoa tại Việt Nam. Nép mình trên bãi cát trắng mịn của Bãi Trường, khu nghỉ dưỡng toàn phòng suite và biệt thự này chính là thiên đường bình yên đang chờ dấu chân khám phá của những lữ khách sành sỏi nhất.