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Duty and Responsibilities:
- On Floor:
The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer’s experiene
Manage the Palazzo Club Desk’s counters and assist with Palazzo Membership enrollment.
Provide excellent and delightful service to all potential Palazzo guests and assist them with their needs andrequests.
Attending daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
Meets and greets players on the Palazzo Club floor, at special events and promotions.
Responsible for identify and attract potential new customers for development of high-end customers.
Responsible to handle all requests, complains and concerns of customer.
- nitiates phone contact with premium patrons to drive trips.
- Reconciles all comps outside of point redemption.
- Maintains a detailed record of each customer’s account.
- Handles customers retention and reactivation.
Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in the Membership/Tier Program.
- Arranges for special services related to top tier players.
- Another Task:
- Telemarketing:
Daily call customer based on the provided list from CRM (member draw, event, promotion, rebate, missing customer.
Blast SMS for free play expiration, birthday promotion and another designed promotion.
Internal conduct checking customer services from Palazzo service (BD’s Service, Operation’s Service, Floor environment).
Conduct telemarketing program by quarterly based on the provided list from CRM.
Performs other duties as assigned.
REQUIREMENTS/EDUCATION
Ability to handle phone call from guests and company during on duty period.
Ability to walk and stand for long periods of time.
Must maintain good personal grooming habits and carry self in a professional business manner.
Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.
Must have previous experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards.
Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin,Korean, Japanese, etc.. will be additional plus point.
Chính thức khai trương vào tháng 8 năm 2004, Palazzo Club đã tạo dựng được danh tiếng về dịch vụ tốt nhất trong ngành game như đã nêu trong khẩu hiệu “Tốt nhất trong mọi thứ”.
Tọa lạc tại tầng 1 của Sheraton Sài Gòn Hotel & Towers - khách sạn 5 sao hàng đầu tại Thành phố Hồ Chí Minh, Palazzo Club là một nơi tuyệt vời cho những ai muốn tận hưởng những giây phút giải trí ý nghĩa, một cam kết mà toàn thể đội ngũ năng động của Palazzo tuân thủ nghiêm ngặt .
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