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Việt Mỹ
[ITO] (GSD) Global Technical Escalation Engineer – Bangkok Based
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
10/02/2026
Hạn nộp hồ sơ:
12/03/2026
Hình thức:
FULL_TIME
Kinh nghiệm:
5 - 6 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Agoda is looking for a Global Technical Escalation Engineer / Bangkok Based
Who we are:
Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competence, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.
This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.
What we need:
For our team in Bangkok, we are looking for candidates with experience in supporting and managing Desktop and IT Infrastructure.
Support Responsibilities:
Discover More About Working At Agoda
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Agoda is looking for a Global Technical Escalation Engineer / Bangkok Based
Who we are:
Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competence, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.
This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.
What we need:
For our team in Bangkok, we are looking for candidates with experience in supporting and managing Desktop and IT Infrastructure.
Support Responsibilities:
- Escalation point for 1st level and 2nd level teams
- Provide in-depth 3rd level hardware and software troubleshooting, ie BSOD (Blue Screen) and Driver issues.
- Escalating and working with other teams/vendors as necessary
- Manage devices via Enterprise systems management.
- Monitor the health and performance of Windows systems using MS Intune logs and proactively identifying and resolving issues.
- Conduct regular system checks, updates, and maintenance tasks to ensure smooth operation and minimize downtime for end-users.
- Develop and improve current desktop monitoring system, i.e. Grafana, Telegraf, and OTEL Collector.
- Develop new solutions to automate tasks and maintain user devices.
- Bachelor’s degree in computer science/engineering
- 5 years’ experience in supporting office, network and desktop infrastructure.
- Ownership, you look for solutions and do not pass on problems.
- Customer Service minded, all the way.
- The desire to keep up with the latest technologies and stay ahead of the curve.
- Great communication and interpersonal skills
- Ability to work individually and as a team
- Ability to guide, coach and motivate
- QA testing and documentation experience
- Proficient in mass computer deployment solutions such as Autopilot, Intune, MDT, JAMF, Clonezilla
- Strong knowledge in Azure/Active Directory users and computers management
- Strong knowledge in Enterprise systems management tools such as Intune, Configuration Manager, Kace, Altiris
- Strong knowledge in networking technology – TCP/UDP/IP, 802.1x, Wi-Fi, DNS, etc
- Knowledge in various Query languages (i.e SQL, PromQL, LogQL)
- Strong scripting skills (PowerShell, python, bash, etc.)
- In-depth knowledge of Windows/MacOS/Office in corporate environment
- Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102)
Discover More About Working At Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Khu vực
Hết hạn ứng tuyển
Báo cáo
AGODA VIETNAM
Xem trang công ty
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
Phòng L11-09, Lầu 11, Vincom Center, số 72 đường Lê Thánh Tôn và 45A đường Lý Tự Trọng, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Agoda.com là công ty cung cấp dịch vụ lưu trú du lịch trực tuyến hàng đầu tại châu Á, chuyên cung cấp các phòng nghỉ tốt nhất với mức giá thấp nhất cho du khách. CÔNG TY TNHH AGODA INTERNATIONAL VIỆT NAM là một phần của Booking Holdings. Mạng lưới của Agoda.com bao gồm hơn 2.000.000 chỗ ở trên toàn thế giới. Đội ngũ nhân viên đa quốc gia trên khắp thế giới cung cấp dịch vụ đặt phòng hạng nhất bằng 38 ngôn ngữ kết hợp độc đáo kiến thức địa phương và kết nối địa phương để cung cấp các giao dịch tốt nhất cho cả khách doanh nhân và khách du lịch.
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