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- To manage all delivery to customers, related activities and actions to the greatest benefit of the store in line with the company customer strategy.
- To manage all the issue relating with delivery of Store Core Customers
- To monitor and handle weekly and monthly reports based on predefined formats with the aim to optimize the output performance of his direct and indirect reports.
- To coordinate on customer specific needs, interface with other floor managers and department supervisors in the store team to optimize customer service level.
* ROLE
- Reconcile all the tasks inside Delivery service department: create rosters and manage the work load of staff.
- Support the goods preparation and delivery for VIP (HoReCa) customers.
- Officially announce all the price and promotion information to customers.
- Solve all customers' complaints (especially HoReCa)
- Mention and advise honestly about not only advantages but also detects of goods for customers information.
- Make the tender list for specific HoReCa.
- Assist selling section and other goods divisions in key customer services in order to help develop right customers, right strategy
- Receive orders; consult orders to make sure that meet customers' demand.
- Ensure accuracy and timely in delivery goods to customers.
- Ensure orders are correctly
- Ensure order information, goods specification, good delivering time are correctly updated to related divisions.
- Ensure quantity, quality and delivery time to customers.
- Ensure correct customer, delivery place and supportive services are right.
- Ensure delivery rules are suitable for each product.
- All reported information must have standardize " clear, accurate and timely"
- Good information transfers negotiate and coordinate with customers, divisions to build and develop customer strategy as well as well-done daily orders.
- Propose good ideas to achieve goals and improve work results
- Ensure delivery customer maintenance properly in system
