Job Description
General mission
· Be responsible for planning, managing, controlling, coordinating and participating in T&C activities.
· Be responsible for the formulation, recommendation and implementation of hotel policies and procedures.
· Be responsible for planning, coordinating and conducting training need analysis and training programs together with the L&D Manager (if any) in order to enhance the quality of service and to improve the staff performance and efficiency in handling hotel guests.
Responsibilities and means
· Coordinates with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.
· Develops and implements recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.
· Manages the T&C department ensuring staff comply with hotel policies and procedures and local and government regulations.
· Be fully in charge of training:
- Assists department heads and department trainers to conduct job skills and generic training for their staff.
- Analyze training needs in the hotel.
- Reviews training policies, procedures and practices and recommend any improvement to the management.
- Supervises directly the training department and ensure that all training activities are in accordance with the needs of the hotel and all training programs have been smoothly executed.
Administrative responsibilities
· Maintains and updates policies and procedures and other human resources matters.
· Prepare all the quality training manuals and generic training
· Develop a special training program as requested by each division.
· Prepares the related budget of the T&C department.
· Keeps an individual employee, supervisory and management training record
· Monitors the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
· Prepares and submits periodic reports to Accor T&C- Asia as well as for management’s use in accordance with hotel and government requirements such as salary scales, manning guide, etc…
· Checks and amends any training activities, programs, policies and curriculum of the L&D department.
· Prepare the hotel annual training plan based on the guideline from Accor T&C Development section.
Technical responsibilities
· Determines in advance the number of personnel to be employed during each fiscal year.
· Monitors the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.
· Oversees practical training for new employees, student and management trainees.
· Reviews personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
· Conducts orientation, Introduction to Accor , Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff
· Prepares succession plan for the potentials for middle and senior management level with the department/division heads and Resident Manager and General Manager.
· Recruits the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.
· Monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.
· Analyze the hotel manpower requirements in order to recommend selection and development activities to meet those requirements.
· Monitors re- training programs to increase skill and update the information for existing staff.
· Monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.
Prepares and issues correspondences relating to the Human Resources department.
· Conduct weekly and monthly meetings with the Human Resources staff for assignment follow up and information dissemination purposes.
· Conduct salary surveys with the other leading hotels in town regularly.
· Ensures that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.
· Implement Innovaccer and encourage staff to share new ideas for hotel improvement. If the idea is implemented, arrange for an award to be granted to staff.
· Monitors Accor Human Resources projects are implemented consistently.
· Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.
· Monitor corporate training rollout programs that have been conducted consistently by the hotel certified trainers.
· Investigates and reviews all disciplinary actions to ensure the actions are complying with the labour law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.
· Ensures staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.
Commercial responsibilities
· Improves the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.
· Assists the Management in any activity to help promote business and revenue for the hotel.
Human responsibilities
· Coordinates and executes employees’ social, athletic and recreational activities.
· Develops and implements programs to ensure employee and guest security and safety.
· Implements and monitors effective employee relations and motivation programs in the hotel.
· Coordinates functions and activities with other departments professionally.
· Disseminate information affecting employer- employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.
· Ensures all staff in the T&C department are appraised by the immediate superior yearly.
· Maintains a good working relations with all departments and all external contacts: government officials, labor, tax, immigration and lawyer’s office, human resources associations.
· Creates a good working atmosphere and efficient cooperation in the Human Resources department.
Replacement and temporary mission
· Performs other related duties and special projects as required by General Manager.

· Bachelor’s Degree in Human Resources Management/ Law

· Excellent reading, writing and oral proficiency in the English language
· Minimum 5 years of Human Resources Management experience
· A strong understanding of labour and employment law
· Proficient in MS Excel, Word, & PowerPoint

- Suncare Insurance (provided by Aon)
- Joining training courses according standard of AccorHotels.
- Staff Accommodation will be provided
- Have annual physical examination.
- Competitive Compensation and Benefits Package
- Dynamic, professional & open minded working environment.

Cập nhật gần nhất lúc: 2026-05-13 12:30:03