WALL STREET ENGLISH ★ 3.1

1. Customer/Prospect Appointment & Scheduling

· Key responsibility to schedule, arrange and monitor customer appointment across center & country level.

· Ensure appointment distribution rule complies with Commercial Policy.

· Ensure accuracy and punctuality appointment distribution and appointment re-allocation.

· Utilize internal tools such as MS Bookings and HubSpot to deliver task assignments.

· Proactive collaboration with internal stakeholders (etc. Tele Marketing Team and Center Head of Sales) for appointment adjustment, appointment re-scheduling, appointment cancellation or urgent requirements according to actual business requirements (etc. early customer intake requests).

· Ensure monthly staffing plan per center and individual level is reflected accurately in MS Bookings.

· Monitor Zoom sessions and assist customers during Sales consultations (appointment checks, center notifications, customer movement, etc.).

2. Monthly Collections Activities:

· Key responsibility to deliver monthly recurring collections activities at center & country level.

· Ensure accuracy and punctuality to deliver net collection target requirement.

· Support Sale Coordinator to monitor overdue payments, collection status, collection objections & resolved actions.

· Support Sale Coordinator to manage and investigate monthly terminate/defaults cases across centers & country level.

· Maintain & ensure up-to-date monthly collection and termination reports.

· Escalate process gaps with solutions when required.

3. Sale Administration

· Send customer information and test materials to Sales Team upon center request.

· Transfer deals and create test assignments for Sale Team when requested.

· Update the Sales Assigning List and Milestone Race based on milestones and monthly performance.

· Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely delivery on production (sales materials, kick-offs, vouchers, signage, gifts, OOH activities, BU MKT payment request).

· Support BU activities, including logistics arrangements and payment activities for sales initiatives, events, and town hall meetings.

· Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely completion and accuracy on monthly payment request for Sales & MKT payment request.

· Minimum 2-3 year experience in Sale Admin/Sale Coordinator

· Demonstrate intermediate fluency in English (WSE Level 8+)

· Good at customer management, appointment management & basic data management

· Understand CRM systems (HubSpot, Superset, MS Bookings)

· Good at Sales operations process

· Basic financial understanding (commission, revenue, payment tracking)

· Customer service driven and business-oriented

· Cross-functional coordination

· Communication & stakeholder management

· Problem solving

· Organization & time management

· Communication & Stakeholder Management

· Accountability