SOMERSET

This position is based in Binh Duong.

• Supervise daily reception operations, including check-ins, check-outs, and handling guest inquiries

• Ensure accurate guest billing and charges for services

• Manage room assignments to support smooth operational flow

• Lead, train, and motivate reception team members

• Monitor staff performance and provide constructive feedback

• Maintain a neat, organized, and professional front desk environment

• Deliver exceptional guest service to ensure a positive guest experience

• Address guest inquiries, complaints, and special requests in a timely and professional manner

• Collaborate with Housekeeping, Engineering, Security, and other departments to meet guest needs

• Handle cash transactions, billing processes, and daily reconciliations

• Ensure the safety, security, and confidentiality of guest information

• Conduct regular performance evaluations for front desk staff

• Enforce the policies, procedures, and service standards

• Foster a positive, collaborative, and team-oriented work environment

• Develop a strong understanding of the Ascott Star Rewards program and ensure timely updates and alignment following the Cluster

• Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager from time to time.

• Participate in any Guest Service initiatives and projects.

• Perform any ad-hoc duties assigned.

• Bachelor Degree/Diploma in Hospitality Management.
• Experience: At least 2 years relevant experience in the hospitality industry with 1 year in a supervisor role
• English communication skills (Chinese is a plus)

KNOWLEDGE, SKILLS AND ABILITY

• Possess good public relations and presentation skills.
• Customer oriented attitude and pleasant disposition is essential.
• Must possess knowledge of PC software
• Good English communication skills (written and verbal).
• Resourceful and able to work independently.