Regent Phú Quốc

• Take care and support the GSA team to resolve problems when Guests request.

• Ensure GSA staff can do smooth check-in and check-out, and support Guests in handling their requests.

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Supervise front office operations during assigned shifts including:

- Maintenance of guest information

- Maintenance of information about local events

- Supervise the GSA team to follow SOPs and do the right thing

• Compile occupancy statistics

• Supervise the use of the public address system

• Supervise group bookings with Check-in, Check-out process, and Billings.

• Prepare reports

• Perform any other duties which may be assigned by the management from time to time.

• Set target for Upselling, Member Enrollment, Tripadvisor

• Competitive salary

• Insurance as labor law 

• At least 14 annual leave, 2 days off per week 

• Relocation, repatriation allowance 

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation, and meals are provided

• Service charge as revenue

• International working environment, join courses of IHG Group

• Healthcare insurance for personal after 6 working months and for the family after 2 working years 

• 24/7 accident insurance

• Other benefits

Diploma or Vocational Certificate in Hospitality Skills or related field 

Experience

5-year minimum in five-star hotel or fine dining restaurant

Service years in supervisor/manager level

1.5-year previous experience in same position 

Knowledge and skills 

Working with multi-cultural teams 

Be aware of all Health, Safety and Fire regulations and abide by their terms 

Maintain high standards of personal hygiene at all times 

Ensure that full uniform is worn at all times 

Support and adhere to the equal opportunities policy of the company 

Language

Fluent English

Phone: 0919290709 (HR Department)