Premier Village Phu Quoc Resort managed by Accor

Job Purpose

• Assist the Spa & Wellness Manager in providing leadership, direction and supervision of staff in the daily operations of the spa, including but not limited to, treatment, retail.
• Be involved in achieving the overall spa sales and financial goals in support of the resort.
• Mission and Values; including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.
• Possess strong business and organizational skills as well as have creative energies and the ability to motivate and inspire a talented and diverse spa team. Must possess exceptional skills in running a spa operation in a beach resort environment.

Primary Responsibilities

• Oversee operations in the spa department including: massage, treatment, skin care, nails, guest relaxation area, locker rooms, retail, the gym, Kids Club and all recreation & wellness activities
• Monitor financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, utilizing yield management strategies, implementing inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments and operational expenses, to maximize spa profitability.
• Create a supportive and professional environment, which consistently delivers a wellness experience that exceeds guest and associate expectations. Assist with the screening and selection of all qualified spa candidates, communicating performance expectations, providing associates with ongoing feedback, mentoring and conducting official performance reviews. Provide associates with coaching and counseling as needed to achieve performance objectives to reach their fullest potential.
• Develop and enforce standard operating systems, to ensure the facility is maintained to luxury spa standards. Strategically and proactively, develop programs, marketing initiatives and promotions to increase revenue-generating opportunities, enhance the guest experience, and increase the repeat guest base. Create Wellness experiences for the guests as appropriate.
• Support public relations requests for the spa and respond to all media leads. Establish beneficial partnerships with all product, equipment, and supply vendors that include competitive pricing, technical support, training programs and coop promotions. All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.

1. Salary and Allowances.

• Full Salary & monthly Service Charge in probation period.
• Support to relocation allowance by ranks.
• Home Visit allowance.

2. Benefits/Các chế độ Phúc lợi

• Supported housing staff with full amenities and entertainment area.
• Support shuttle bus to Hotel.
• Support for full meals during the work shift and day off.
• Uniforms are provided according to Hotel standards.
• International working environment, joining training courses according standard of AccorHotels.

3. Insurance policy/Chính sách bảo hiểm

• Insurance according to the provisions of Labour law
• Suncare Insurance according to the provisions of policy SunGroup

Knowledge and Experience

• At least 04 years of Spa & Wellness Department and 02 experience in Supervisory/Assistant role
• University degree in a related field, Diploma or certificate in Leadership, Spa Administration/ Management or equivalent.
• A strong understanding of Wellness, Yoga and Therapist.
• Excellent organizational and training skills
• Fluent in the English language

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

• Apply to via hoteljob.vn
• Submit CV to email: Hau.TRAN (a còng) accor.com
• Tel: 0392 201 423 (Mr.Hau)

*Note that ONLY shortlisted candidates will be contacted.