Park Hyatt Saigon ★ 4.3

Main Duties

Customer Service

 Delivers the brand promise and provides exceptional Guest service at all times.

 Provides excellent service to internal Customers as appropriate.

 Handles all Guest and internal Customer complaints and inquiries in a courteous and efficient manner; feedbacks Guest complaints to Team Leader/Assistant Manager – Housekeeping promptly.

 Maintains positive Guest and Colleague interactions with good working relationships.

Operational

 Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

 Embraces all Touches of Hyatt and the Rooms Top 20 have been implemented.

 Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

 Checks and verifies room status report.

 Records and completes the daily mini-bar consumption accurately.

 Checks and replenishes Executive Bar. Raises bills for consumed Executive Bar items

 Control mini-bar dates.

 Reports lost and damaged items.

 Run report on mini-bar consumption at end of the day

Personnel

 Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

 Attends and contributes to all training sessions and meetings as required.

 Exercises responsible behaviour at all times and positively representing the Resort team and Hyatt International.

 Maintains strong, professional relationship with relevant representatives from competitor Resorts, business partners and other organisations.

 Reads the Resort's Employee Handbook and have an understanding of and adhere to the Resort's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

 Ensures high standards of personal presentation and grooming.

 Responds to changes in the Housekeeping functions as dictated by the industry, Company and Resort.

 Carries out any other reasonable duties and responsibilities as assigned.

• Attractive salary/ Mức lương hấp dẫn
• Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
• Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc
• Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
• Quarterly rest and relaxation allowance/ Trợ cấp nghỉ dưỡng
• Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
• Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
• 3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
• 14 annual leave/ 14 ngày phép năm
• Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
• Training and developing plan/ Chương trình đào tạo và phát triển
• 12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

• Tốt nghiệp Trung học phổ thông hoặc tương đương.
• Secondary School Certificate or equivalent.
• Ưu tiên có kinh nghiệm trong lĩnh vực khách sạn, khu nghỉ dưỡng, dịch vụ khách hàng hoặc bán lẻ cao cấp.
• Previous experience in hospitality, guest services, customer service, or luxury retail is preferred.

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.