Mövenpick Hotel Hanoi

Fully understand and embrace the Mövenpick brand values, Accor culture, Heartist philosophy, and service culture, and consistently demonstrate these principles in daily work and interactions.

Ensure all learning and development activities are aligned with Accor requirements, Mövenpick brand standards, resort priorities, and applicable local regulations.

Act as a role model in professionalism, service mindset, continuous learning, and commitment to the Heartist experience.

2. Learning & Development

Support the People & Culture Director in developing and implementing the resort’s annual Learning & Development strategy and training plan, aligned with business priorities, operational requirements, brand standards, audit findings, and individual development needs.

Conduct and coordinate Training Needs Analysis (TNA) through performance evaluations, engagement feedback, LQA/audit findings, operational observations, departmental training needs, and regular consultation with Department Heads.

Coordinate the development and implementation of departmental training plans, ensuring that required training is identified, scheduled, delivered, monitored, and evaluated.

Plan, organize, schedule, and facilitate classroom training, workshops, on-the-job learning, coaching sessions, and other learning activities.

Deliver assigned training programs in a professional, engaging, and interactive manner, with emphasis on practical application and transfer of learning to the workplace.

Coordinate and monitor mandatory training, Accor-required training, compliance training, service and brand-related training, ensuring timely completion and proper documentation.

Support the implementation and monitoring of Accor learning platforms, e-learning programs, and digital learning initiatives, ensuring required completion and effective utilization.

Develop, update, and maintain training materials, presentations, facilitator guides, learning tools, and other training resources in line with operational and brand requirements.

Support Department Heads and departmental trainers in developing their training capability, including coaching, facilitation techniques, training planning, and effective on-the-job training.

Provide hands-on coaching and learning support to departments when specific performance, service, quality, or operational gaps are identified.

Coordinate the new Heartist orientation and onboarding program, ensuring new employees receive a consistent introduction to the resort, Mövenpick brand, Accor culture, policies, service standards, and workplace expectations.

Coordinate and monitor training programs for trainees, apprentices, and interns, in collaboration with relevant departments and hospitality institutions.

Continuously review the effectiveness of training programs and recommend improvements based on training evaluation, operational feedback, audit results, guest feedback, and business needs.

Stay updated on relevant learning trends, hospitality training practices, facilitation techniques, and Accor learning initiatives, and introduce relevant improvements to the resort.

3. Training Effectiveness & Compliance

Maintain accurate and up-to-date training records, attendance records, training calendars, evaluation results, competency records, and compliance documentation.

Monitor departmental training completion and follow up with Department Heads on outstanding training requirements.

Track and report training participation, completion rates, learning outcomes, and key development activities on a regular basis.

Support the resort in preparing for internal and external audits, including LQA, brand audits, compliance reviews, and sustainability-related assessments, by ensuring required training records and evidence are available and up to date.

Identify recurring training gaps and recommend appropriate corrective and preventive learning actions.

Ensure training documentation complies with Accor standards, resort procedures, and applicable legal requirements.

4. Leadership Development & Talent Development

Support the identification and development of high-potential Heartists, future leaders, and key talent through performance reviews, development plans, competency assessments, and departmental feedback.

Coordinate learning activities that support leadership, supervisory, and people-management capability, particularly for supervisors, managers, and emerging leaders.

Support Department Heads and managers in translating individual Performance & Development Plans (PDPs) into practical development activities and learning opportunities.

Coordinate cross-departmental exposure, job shadowing, coaching, mentoring, and other development initiatives where appropriate.

Monitor the progress of agreed development actions and provide regular updates to the People & Culture Director.

5. Heartist Engagement & Internal Activities

Support the planning and implementation of Heartist engagement initiatives, recognition activities, team-building programs, cultural celebrations, and internal events.

Work closely with the People & Culture team, Department Heads, and relevant committees to develop activities that strengthen teamwork, morale, communication, and cross-departmental connection.

Encourage active participation and develop creative engagement concepts that reflect the Mövenpick and Heartist culture.

Coordinate internal communication related to training, development, engagement activities, and Heartist initiatives to ensure clear communication and strong participation.

Support employee recognition initiatives and activities that reinforce desired behaviours, service culture, and company values.

6. Heartist Welfare & Well-being

Support the People & Culture team in coordinating Heartist welfare and well-being initiatives, including wellness, sports, community activities, awareness programs, and other employee well-being activities.

Work with relevant departments to support initiatives that contribute to a positive working environment and Heartist experience.

Gather feedback from Heartists regarding training, engagement, and welfare initiatives and communicate relevant observations to the People & Culture Director.

Support initiatives that strengthen the sense of community and belonging among Heartists.

7. Reporting & Collaboration

Work closely with Department Heads, Managers, Supervisors, and Departmental Trainers to ensure effective implementation of the resort’s learning strategy.

Build strong relationships with operational departments and act as a learning partner by understanding business needs and translating operational gaps into relevant development solutions.

Prepare regular L&D reports and dashboards, including training hours, completion rates, participation, mandatory training status, departmental training progress, training effectiveness, and key development initiatives.

Provide data and analysis to support the People & Culture Director in reviewing training effectiveness, workforce capability, and development priorities.

Maintain effective communication with Accor learning/HR networks and relevant external training providers where required.

Perform other reasonable duties and projects as assigned by the People & Culture Director or Management.

8. Professional Standards

Demonstrate a high level of professionalism, integrity, confidentiality, and service orientation in all interactions.

Maintain punctuality, professional appearance, and compliance with Mövenpick grooming and conduct standards.

Actively demonstrate the Heartist mindset and contribute to creating a positive learning and working environment.

Take ownership of assigned responsibilities and continuously seek opportunities to improve the quality and effectiveness of learning and development initiatives.

• Service charge/ Phí dịch vụ
• 2 days off/ week/ Nghỉ 2 ngày/ tuần
• Full Social Insurance/ Bảo hiểm xã hội đầy đủ
• Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
• Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
• Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
• International work environment/ Môi trường làm việc quốc tế
• Duty meal/ Bữa ăn theo ca
• Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)

• Bachelor’s Degree in Human Resources Management, Psychology, Education, or related field

• At least two years experience in Learning & Development role
• Experience in hospitality industry preferred
• Proven track record in designing and delivering successful training programs
• Strong presentation and communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently and team-work
• Must be fluent in English

• CV/ Hồ sơ ứng tuyển & sơ yếu lí lịch
• Potrait Photo/ Ảnh thẻ
• Certificates/Diploma/ Bằng cấp/chứng chỉ liên quan
• ID Card/ Căn cước công dân
• Health check/ Giấy khám sức khỏe
• Confirmation Of Residence Information/ Giấy xác nhận cư trú
• Criminal record/ Lý lịch tư pháp
• Certificate of conduct/ Giấy xác nhận hạnh kiểm