JW Marriott ★ 4.1

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events. This position primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

JOB SPECIFIC TASKS

• Answer and qualify all enquiries by telephone, informing clients of the Hotel’s facilities and dealing with the co-ordination and follow-up of all leads.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

• Follows up with customer post-event.

• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

• Makes presence known to customer at all times during this process.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Compile and type all you Banquet Event Orders, and be responsible for the issuing of any “late” banquet orders and amendments. Then distribute the BEOs with an accompanying letter.

• Ensure that all correspondence is securely filed and all files are kept up to date.

• Compile on a monthly basis a Booking Pace report.

• Complete your monthly forecast on the Department sheet.

• Be responsible for the yield management of your meeting rooms in the diary.

• Offer and conduct show rounds of the hotel as and when necessary.

• Check all your meeting rooms before the start of any functions to ensure that they are set up to the specifications on the Banquet Event Orders.

• Ensure good communication with other departments.

• Assist Banqueting Managers and Event Manager as and when required.

• Attend the Banqueting Monthly meetings and weekly BEO meetings.

• At all times to represent the hotel in accordance with company standards of dress, grooming and hygiene.

• Leads pre-event and post-event meetings for assigned groups.

• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers associates to provide excellent customer service.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• 02 months of probation with Full salary | Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training course

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Take-Care culture

• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

• Computer skills

• High school diploma/G.E.D. equivalent

• At least 1 year of related work experience

• No supervisory experience is required

• Interview appointments will be set up only for potential candidates at the soonest.