Intercontinental Danang ★ 2.0

Mô tả công việc

Guest Experience Leadership

• Own and continuously refine the end-to-end Butler journey: pre-arrival, arrival, in-stay, departure, and post-stay
• Ensure every guest experience is seamless, emotionally engaging, and highly personalized
• Drive structured pre-arrival preparation including guest profiling, preference mapping, and occasion planning
• Elevate guest interactions from transactional service to meaningful, memorable experiences

Butler Concept & Experience Design (“Người Dẫn Lối”)

• Lead the development and execution of the Butler philosophy and signature service concepts
• Translate Vietnamese culture into authentic, curated guest experiences
• Design and standardize key touchpoints: arrival rituals, in-villa experiences, and farewell moments
• Ensure consistency of service delivery while preserving individuality and personalization
• Continuously evolve concepts based on guest feedback and luxury trends

Team Leadership & Service Culture

• Build and inspire a high-performing Butler team focused on intuition, empathy, and presence
• Transform team mindset from service delivery to experience orchestration
• Coach, mentor, and develop talent to meet ultra-luxury service expectations

Innovation & Luxury Benchmarking

• Benchmark against leading luxury brands (Aman, Six Senses, Four Seasons, etc.) to elevate service standards
• Introduce innovative concepts in personalization, wellness, and cultural immersion
• Redefine Butler service to align with modern luxury traveler expectations

Responsible Luxury

• Integrate sustainability and cultural sensitivity into the Butler experience
• Ensure luxury is delivered with authenticity, responsibility, and respect for the environment

Quyền lợi được hưởng

• Attractive salary and monthly service charge 
• Health care insurance for employee and family
• 15 annual leave day per year

Yêu cầu công việc

Requirements

• 5–7 years in luxury hospitality, with strong Butler/Villa operations experience
• Minimum 3 years in a leadership role managing Butler or similar teams
• Proven ability to elevate guest experience and drive service transformation
• Experience with luxury hotel brands; pre-opening or concept development is a plus

Core Competencies

• Strong emotional intelligence and anticipatory service mindset
• Ability to personalize guest journeys based on insights
• Effective leadership, coaching, and cross-department collaboration
• Solid understanding of luxury guest expectations

Qualifications

• Degree or Diploma in Hotel Management or related field
• Relevant experience in Rooms Division, Butler Service, Club Lounge, or F&B leadership roles

Yêu cầu hồ sơ

CV in English