Abbott ★ 3.8

Enable and drive sales force effectiveness and efficiency through providing best-in class sales force automation and data analytics solutions, including:

1. Develop, Maintain & Enhance SFA Systems
• Develop, roll out and enforce necessary SFA operation processes and procedures to ensure effective and efficient use of SFA systems and operation hygiene.
• Collect and analyze stakeholder feedbacks and industry trends to identify issues and propose necessary solutions to enhance SFE business processes and SFA systems to meet current and future business requirements
• Collaborate with stakeholders (sales force, MKT, CMM, SFE, SFA, BI, IT, vendors etc.) to propose and align on SFA enhancement initiatives
• Drive execution of SFA initiatives and solutions via specific SFA projects already aligned with stakeholders, including business mapping, working with outsourced vendors for system customization, internal tests, UAT, pilot and rolling out.
• Continue research and developments to stay abreast of technological innovations and trends to ensure SFA system readiness for future requirements

2. Digital Solution Delivery
• Propose initiatives & digital innovation adopt business expectations.
• Collect & Analyse user feedbacks on issues & improvement opportunities.
• Improve processes & procedures for the experience of SFA Systems effectively & efficiently.
• Rollout & implement digital solutions in the relevant area of work – MKT, CMM, Trade & Ethical sales force.
• Provide training, guidance & timely operation supports to users and stakeholders to enable the use of SFA systems effectively.
3. Project Management
• Develop project SOW & Plan
• Manage project roadmap & ensure the project is executed following the sprints & timelines
• Communication & stakeholder/vendor management
• Budget management

4. Operation, Help-Desk Support, Enablement and System Security/Data Privacy
• Develop in-depth understanding of user business requirements in order to design and build a proper help desk operation model to provide effective support to all users on a timely basis
• Provide training and guidance to sales force and other stakeholders to enable them to use SFA systems effectively as well as to fully maximize SFA functionalities
• Collaborate with IT to ensure system security and data privacy are applied through robust authentication and authorization processes supported by proper system configurations
5. Leverage SFA Systems to Provide Real-Time Reports
• Design and develop reports (dashboard, scorecard, tracker) in coordination with SFE by leveraging SFA systems to provide real-time visibility of field execution
• Coordinate with BI, SFE and IT to develop integrated BI dashboards in Power BI by leveraging data from SFA systems