Easia Travel ★ 3.4

IT Infrastructure & System Management

• Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage.

• Ensure system stability, minimize downtime, and establish regular backup/restore plans.

• Manage user accounts, access permissions, and maintain office IT equipment.

• Monitor system performance and propose upgrade solutions when necessary.

Cybersecurity & Data Protection

• Establish information security processes: password management, access control, user authorization, and company data protection.

• Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks).

• Develop and maintain internal IT Security policies and guide employees to comply.

Business Application Support

• Manage and support software systems used in the company
  (e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.).

• Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.).

• Act as the main point of contact with software vendors and technology solution providers.

IT Helpdesk & User Support

• Receive, categorize, and resolve IT support requests from employees.

• Set up an SLA / internal ticket handling standards (if needed).

• Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures.

IT Project Management & Digital Transformation

• Plan and implement IT projects: system upgrades, data migration, deployment of new tools.

• Develop an IT roadmap aligned with the company’s business growth strategy.

• Monitor project progress, budget, and quality.

Vendor & Budget Management

• Manage vendors for IT equipment, cloud services, and licensed software.

• Build annual IT budgets and optimize operating costs.

• Negotiate contracts and periodically evaluate service quality.

• 3–5 years of relevant experience
• Fluent in English language
• Possess professional skills and good knowledge of ICT: MS 365 systems (windows server, windows client, SQL, office, etc.), Dropbox, mail server, hosting website services, open source and network equipment
• Good knowledge of setting up all systems in the ICT department
• Strong leadership and management skills
• Creative, dynamic and possessing good knowledge about products and destinations in Vietnam
• Good analytical and problem-solving skills and strong decision-making skills
• Education: University: Bachelor’s or Master’s in Computer Sciences & certifications: MCSA /MCSE, CCNA / CCNP, CEH (if any)