Voco Hotels

Ensure cleaning schedules are completed in a routine and timely manner
Assist guests and escort them to locations within the hotel at their requests
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Ensure working knowledge of all hotel public areas
Recycle where possible
Contribute to Housekeeping Departmental Meetings
Operate equipment safety and sensibly
Maintain Hotel information to be able to provide information to guests
Refer major complaints to management
Maintain stock levels
Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
Respond to emergencies effectively and efficiently
Perform any other duties which may be assigned by the management from time to time.
Complete tasks as directed by Management
Works in line with business requirements

Some housekeeping or laundry experience.
Primary Education or equivalent

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
True Responsiveness: is about providing guests wi
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
At IHG, we provide you competitive benefits and comply to all current laws

Cập nhật gần nhất lúc: 2026-05-04 10:15:02