Voco Hotels

• The IT Manager is responsible for overseeing all aspects of information technology across the resort, ensuring systems are secure, efficient, and aligned with IHG brand standards. This role supports all departments by maintaining IT infrastructure, ensuring data integrity, and driving continuous improvement in technology usage. The IT Manager plays a key role in operational excellence, guest satisfaction, and team support, reporting directly to the DOF & Business Support.

Key Responsibilities:
Infrastructure Management:

Oversee the installation, configuration, and maintenance of all IT systems including servers, networks, telephone systems, and business applications.
Ensure IT systems are operating securely and efficiently with minimal downtime.

Data Security & Compliance:

Implement and monitor cybersecurity measures and data protection protocols in compliance with IHG standards and local regulations.
Conduct regular system audits and manage data backup and disaster recovery plans.

Operational Support:

Provide technical support to all departments, ensuring minimal disruption to operations.
Monitor and troubleshoot systems including PMS, POS, email, internet, and other business- critical applications.

Vendor & Budget Management:

Assist in managing the IT budget, identifying cost- saving opportunities without compromising performance.
Coordinate with vendors for hardware/software procurement, maintenance, and support services.

Project Management:

Ensure timely delivery of IT initiatives in line with strategic business goals.
Lead IT- related projects such as system upgrades, new software rollouts, and infrastructure expansions.

Training & Documentation:

Provide basic IT training to staff and ensure end- users are informed of system changes.
Maintain detailed and up- to- date documentation of systems, processes, and procedures.

IHG Standards Compliance:

Liaise with IHG regional IT teams as needed for system implementations and support.
Ensure full alignment with IHG corporate IT standards and protocols.

Strong knowledge of hotel systems (e.g., Opera PMS, POS, Purchase Plus,...) is a plus.
Strong organizational and project management capabilities.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Fluency in English and Vietnamese (spoken and written).
Minimum 3–5 years of experience in IT, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Experience in network management, cybersecurity, and hardware/software troubleshooting.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
At IHG, we provide you competitive benefits and comply to all current laws
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​
True Responsiveness: providing guests with what they need and doing so in a timely and caring manner.

Cập nhật gần nhất lúc: 2026-05-04 10:15:02