Voco Hotels

• Oversee Front Office operations during shifts, ensuring smooth check-in & check-out experience for guests.
• Handle guest inquiries, complaints and deliver effective service recovery.
• Supervise daily activities, coordinate with departments to enhance guest experience.
• Monitor reservations, arrivals, and support revenue strategies.
• Dead, train and motivate team members to deliver service excellence.

• Competitive salary package: Full gross salary & service charge during the probation period
• Full insurance coverage: Social, health, unemployment insurance based on 100% of your contract salary
• 24/7 accident insurance: Effective from your first working day
• 12 Annual leave per year
• Annual leave entitlement: Calculated from the first day of probation
• Flexible working schedule: 5 working days/week with 2 days off
• Annual salary review
• Internal benefits: Complimentary staff meals, uniform, employee engagement activities, labor union membership & more
• International training & career development opportunities
• A dynamic, professional, and multicultural working environment
• Other benefits in accordance with hotel policies

• Diploma in Hospitality or related field.
• At least 1 year experience in Front Office / Guest Services.
• Good communication skills, customer-oriented mindset.
• Fluent in English & Vietnamese (additional languages are a plus).
• Familiar with Microsoft Office & Front Office systems.

English CV or Vietnamese CV