The Empyrean Hotel

- To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
- To develop a close and harmonious working relationship with other departments.
- To attend training sessions and meetings as required.
- To anticipate guest need and handle guest inquiries in a helpful and attentive manner.
- To be knowledgeable on all facts of the hotel product, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
- To have a complete knowledge of company policy and procedures.
- Complete all shift duties as outlined on shift check list prior to the end of shift.
- Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
- Conduct room and public areas inspections as required.
- To greet and acknowledge all guests.
- To welcome all guests in a polite and friendly manner.
- To suggest alternatives to meet customer needs and expectations.
- To thank and invite our guests to return.
- To carry out other duties as directed by the supervisor.
- To receive, handle and relay guest messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
- Coordinate hotel reservations for guests when required.
- Maintain positive relations with other departments.
- Ensure up-to-date of current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
- Keep updated with all policies and procedures of the hotel.
- Attend training sessions as required.
- Assist all other areas of the hotel when required.
- Perform other duties as assigned by supervisor.
*BENEFITS:
- Full salary in probation period
- To be trained as standard procedures by AHS international.
- Meals and uniforms
- Performance evaluation regularly