Tập đoàn khách sạn IHG

• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Follows up on progress of agenda items covered in regular meetings
• Follows up on progress of agenda items covered in regular meetings
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
• Supervises outside contractors to ensure contractual compliance
• Ensures that consumption of guest supplies is under control
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
• Acts on behalf of the Executive Housekeeper in his / her absence as assigned
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior Director of Finance in the preparation and management of the Department’s budget

• Competitive salary and benefits package
• International training opportunities and career development
• Dynamic and international working environment
• Other benefits as per Hotel policies

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office
• Problem solving, motivating, organizational and training abilities
• Strong Leadership skills in managing teams

• Diploma in Hotel Administration, Hotel Management or equivalent

• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
• Type and level of experience required may vary slightly based on size and complexity of operation

CV - [Full name] - Assistant Executive Housekeeper (Hoteljob)