RGF HR Agent Vietnam Co., LTD

RGF's Client - Japanese company in manufacturing industry - is looking for QA Staff to handle customer and supplier complaints, conduct root cause analysis and corrective actions, manage quality audits and ISO documentation, prepare quality reports, coordinate quality improvement activities with related departments, and support continuous improvement initiatives within the Quality Management System.

• Working Location: Thien Loc Commune, Hanoi City
• Monthly Salary: 16M ~ 20M VND Gross

Job Responsibilities

• Receive and process customer complaints, investigate root causes, and implement corrective actions to ensure all complaints are handled within the required deadlines.
• Issue and handle supplier complaints, manage corrective actions, and coordinate with suppliers on improvement activities.
• Analyze data to prepare quality reports. Coordinate with other departments to address and formulate preventive measures for product quality-related issues.
• Conduct internal audits; respond to external audits; manage quality system documentation to ensure compliance with relevant ISO standard requirements.
• Perform detailed root cause analysis using structured problem-solving methodologies.
• Maintain records and reports related to complaint handling, audit outcomes, and quality metrics.
• Support continuous improvement initiatives within the Quality Management System.
  

• Education: Bachelor's degree in relevant engineering fields (Chemical Engineering, Biology, Materials Engineering, Mechanical Engineering, Mechatronics, Automation, Electrical-Electronics).
• Language: Conversational English proficiency (TOEIC 600 or above) for reading, writing reports, and customer communication.
• Experience: At least 7 years of experience in quality management, customer complaint resolution, and supplier complaint handling.
• Hard Skills: Root cause analysis skills and quality management tools (5Why, Fishbone, FMEA, SPC, 8D); Good computer skills (Word, Excel, PowerPoint).
• Soft Skills: Good analytical thinking; Proactive in work; Willingness to learn; Ability to work under pressure; Commitment to long-term association with the company.

Preferable Skill/ Experience

• Candidates with understanding of ISO systems, especially ISO 13485 and 14971, are advantageous.
• Candidates with experience in the medical device field are prioritized.
• Knowledge of Japanese is an advantage.
  

Notice: Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!