RGF HR Agent Vietnam Co., LTD

RGF's Client - a Japanese company in the Printing industry - is looking for a Service Engineer to provide on-site technical support for industrial printing customers, troubleshoot printing quality issues, support machine setup and process improvement, and coordinate with distributors, customers, Japan HQ, and regional technical teams.

• Working Location: Gia Dinh Ward, Ho Chi Minh City (Distributors)
• Monthly Salary: Up to 35M VND Gross

Job Responsibilities

• Provide on-site technical support for industrial printing customers
• Visit customer sites together with the local distributor's sales team (approximately 3–4 customer visits per day)
• Analyze and troubleshoot printing-related issues such as color inconsistency, color registration, poor adhesion, drying problems, and printing quality defects
• Provide technical advice on printing processes, color management, and ink application
• Support machine setup, maintenance, and process improvement at customer sites
• Communicate with customers to identify technical problems and recommend appropriate solutions
• Report technical issues to Japan HQ and work with overseas technical teams when escalation is required
• Communicate with regional technical teams in Thailand and Indonesia regarding technical matters
• Prepare technical reports in English
• Perform other related tasks as assigned

Necessary Skill / Experience

• Education: Any
• Language: English: Intermediate level (daily communication and technical reports)
• At least 7 years of experience in the printing industry
• Experience in technical support and maintenance of industrial printing ink
• Experience troubleshooting printing issues such as color variation, color misregistration, drying problems, and poor adhesion.
• Ability to identify the cause of printing problems and provide technical solutions.
• Knowledge of prepress and printing processes
• Ability to identify and solve printing-related technical problems independently
• Basic PC skills

Preferable Skill/ Experience

• Experience working for an ink manufacturer
• Strong knowledge of prepress processes
• Extensive experience (around 10 years) in the printing industry is highly preferred

Notice: Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!