RGF HR Agent Vietnam Co., LTD

RGF's Client - Japanese company in medical equipment industry - is looking for Field Service Engineer (Junior) to perform installation, maintenance, and technical support for diagnostic equipment while ensuring optimal performance and customer satisfaction.

• Working Location: Nam Tu Liem, Ha Noi
• Monthly Salary: Negotiable

Job Responsibilities
- Instruct and guide distributors on the installation, repair, and maintenance of company instruments.
- Accompany distributors during product demonstrations at existing and potential customer sites to promote the company and brand.
- Execute a wide range of service activities efficiently and effectively, including installation, operator training, preventive maintenance, testing, inspection, troubleshooting, adjustments, calibration, alignment, and part replacement.
- Manage the service territory, including assigned equipment and parts inventory, to meet customer needs and contribute to service product sales and revenue goals.
- Ensure high customer satisfaction and improve service outcomes by delivering speedy, high-quality service.
- Act as a trusted advisor by understanding customer needs and providing appropriate solutions.
- Provide feedback to management regarding field performance anomalies and suggest recommendations for improvement.
- Review service manual documentation for accuracy and current revision levels, and translate documents into the local language as needed.
- Maintain Device History Records and monitor modification and software upgrade status.
- Review failure trend analysis data for assigned products, identify trends, and report them to management for resolution.
- Maintain professional and technical knowledge by attending required educational classes and reviewing technical bulletins.
- Perform duties as assigned, including those outside standard guidelines.

Position Objective/Expectation
To deliver high-quality field service, maintenance, technical support, and customer advocacy for medical diagnostic equipment, directly supporting distributors and end-customers to ensure optimal instrument performance, customer satisfaction, and service revenue goals.

Necessary Skill / Experience
- Education: Bachelor's degree or above in medical technology, mechanical technology, or a related discipline.
- English - Intermediate level
- At least 1 year of experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.
- Flexibility to travel overnight on short notice within and/or beyond defined territory or outside routine business hours to support customer needs.
- Able to lift and carry equipment up to 50 kg.

Preferred Skills / Experience

• Business Level of proficiency in English (L/S, R/W).
• At least 1 year of experience in the repair, maintenance, and installation of IVD products.

Notice: Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!