Park Hyatt Saigon ★ 4.5

- Is responsible for maximization of room sales and revenue for the Hotel and Company.
- Supervises the taking of reservations and operates systems in accordance with minimum company standards.
- Fully conversant in the use of Spirit and Hotel’s property management system, HYadvantage.
- Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the Hotel and Company.
- Develops and maintains a high level of communication with all major sources of business and advises the Reservations Manager on feedback where necessary. 
- Knowledgeable with Hyatt hotels and resorts products in order to effectively promote them to guests.
- Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries.
- Ensures Reservations Manager is kept informed of all developments within the department.
- Accepts and confirms customers’ requests for accommodation at Hyatt Hotels and resorts, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number.
- Process/ amend/ cancel all reservations request by phone, mail or fax directly in Spirit system, promptly and accurately to established standards.
- Ensures all waitlisted business is recorded appropriately
- Knowledgeable on all Hyatt Gold Passport and airline frequent partner programs, assisting with enquiries at all times.
- Keeps abreast with current and future marketing initiatives.
- Adheres to all company credit policies to ensure all revenue expected will be received
- Adheres to pre-set availability and rate controls.
* Benefits:
* Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:
- Attractive package 
- International and professional but friendly 5-star working environment
- Training and development opportunities
- Full insurance package
- 2 complimentary duty meals
- Free laundry services