Ninh Binh Hidden Charm Hotel & Resort

In our big family, every member is like a unique color on a vibrant canvas. Each one of us adds our own flair, creating a beautiful picture of warmth and service. We’re not just employees, we’re storytellers, memory makers, and smile creators. We believe in nurturing this family, providing everyone with the tools they need to let their colors shine brightly. Our philosophy is simple: when we take care of our family, they create unforgettable moments for our guests. So come, add your color to our canvas!

Responsibilities:

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and payment information.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Listen to and resolve guest complaints regarding service or accommodations.

• Maintain the cleanliness and neatness of the front desk area.

• Competitive benefit package
• Professional development opportunities
• Employee assistance program (EAP
• Staff engagement programs
• Employee discounts at our properties
• Our caring and family spirit
• Staff house

• Excellent customer service skills and a friendly personality.

• Strong communication and interpersonal skills.

• Ability to handle cash and financial transactions.

• Knowledge of the local area and services.

• Experience in a hotel or related field preferred.

• Proficiency in another language is a plus.

• Interested candidates are invited to apply online or send their resume to our HR department. Please include a cover letter explaining why you would be a great fit for this role.
• Join our team and be part of our exciting journey in the hospitality industry!