Mango Bay Resort

Mô tả công việc

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Quyền lợi được hưởng

• Competitive salary 
• Meals and accommodation provided
• Friendly working environment

Yêu cầu công việc

• Only Expat
• Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Strong leadership, communication, organizational and technical skills.
• Considerable skill in math using percentages.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.
• Attention to details.
• Have full and legal documents to make work permit (passport, health check, judicial record...)
• Adaptability, Customer focus.
• Interpersonal skills to provide overall guest satisfaction.

Yêu cầu hồ sơ

Kindly send your CV in English via Hoteljob.com