Hotel Royal Hoi An

• Oversee daily hotel operations, including Front Office, Housekeeping, F&B, and other departments
• Ensure high standards of service quality and guest satisfaction
• Monitor and improve operational efficiency and productivity
• Develop and implement operational strategies and procedures
• Manage budgets, cost control, and revenue performance
• Lead, train, and motivate department heads and team members
• Ensure compliance with company policies, safety, and hygiene standards
• Handle guest feedback and resolve issues promptly and professionally

• Professional, friendly, and respectful working environment
• Full statutory insurance coverage (Social Insurance, Health Insurance, Unemployment Insurance) in accordance with Labor Law
• Uniform and meals provided
• Full Social Insurance contribution based on 100% of basic salary
• 13th month salary and bonuses on public holidays and special occasions

• Bachelor’s degree in Hospitality Management or related field
• Minimum 3–5 years of experience in a similar role in hotels or resorts
• Strong leadership and organizational skills
• Excellent problem-solving and decision-making abilities
• Good command of English (additional languages are an advantage)
• Strong knowledge of hotel operations and service standards

Phone: 0235 3950 777 (HR)