Hotel Des Arts Saigon

Mô tả công việc

• Guest Service Responsibilities

Ensure and check full guest’s satisfaction during operation time

Develop customer loyalty and recognition

Introduce and up-selling any special events / promotions

Gather guest feedback and report to Front Office Manager

Handle and follow up on any guests complains in absence of Front Office Manager

Report any complains / Positive or Negative comments to Front Office Manager

Spot check and follow up with Sky Lounge officers to collect guest’s preferences and report to Front Office Manager for guest profile in Opera PMS.

Brief with all Sky Lounge officers about guest’s preferences to keep services always consistency

• Operational Responsibilities
• Financial and Revenue Responsibilities

Handle billing problem, items in POS system and feed back to Cost Controller

Pro-active to build up action plan for saving and control cost in Sky Lounge depend on hotel occupancy.

• All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All employees may be assigned to other duties in the hotel as and when required by business levels

Quyền lợi được hưởng

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

Minimum of 2 years of experience in similar field in Hospitality Industry

Strong leadership, training and management capability

Excellent communications skill both in English and Vietnamese

Yêu cầu hồ sơ

Please submit your updated CV