Hoiana Resort & Golf ★ 3.5

• Assists the SVP, Hospitality and the Hospitality Management Office with administrative and general assignments.
• Ensures the efficient day-to-day administration of the department.
• Cooperates with other departments to support the smooth operation and management of the resort hospitality operations.

• Fulfils the day-to-day administrative needs of the department.
• Performs all duties within the framework of Company norms and the Hotel's internal regulations.
• Keeps confidential information strictly confidential, in line with the Company's confidentiality and non-disclosure requirements.
• Provides secretarial and clerical support to the SVP, Hospitality as required.
• Takes and transcribes minutes of meetings.
• Prepares correspondence (fax, letters, memos, complimentary vouchers, etc.) as assigned, using the department's coding system for tracking.
• Opens and dispatches mail relating to the department.
• Maintains office supplies stock.
• Stays informed of the SVP, Hospitality’s schedule and activities to help identify and manage priorities.
• Inputs data into the computer system as required.
• Arranges appointments for the SVP, Hospitality and provides reminders of appointments and meetings.
• Handles incoming and outgoing telephone calls and faxes.
• Maintains contact listings, including Owner contacts, hotel contacts, and supplier companies.
• Performs other reasonable duties as assigned by the SVP, Hospitality.

• Statutory insurance coverage plus the company's additional health insurance program.
• Staff shuttle bus service for employees living far from the property.
• Accommodation at Hoiana Staff Village.
• 12 complimentary nights at Rosewood properties across domestic and international destinations.
• Excellent learning and career development opportunities in a world-class hospitality environment.

REQUIREMENTS

• Excellent verbal and written communication skills in English.
• Meticulous, organized, polite, approachable, and attentive.
• Excellent administrative and IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and hotel systems such as Opera PMS (or equivalent).
• Committed to delivering a high level of customer service, both internally and externally.
• Flexible and able to respond to a range of different work situations.
• Able to work well under pressure.
• College degree or equivalent relevant experience.
• At least 2–3 years of relevant experience.