Grand Mercure Danang Hotel

This position is responsible for the handling of day-to-day IT operations. The IT Executive maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

Primary Responsibilities

IT Operations

• Provide frontline PC and server troubleshooting, resolve IT issues for end users

• Modify configurations, utilities and software default settings

• Support and administer Windows Servers

• Backup and optimize database

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Provide In-house guest IT related matter troubleshooting

• Install, test and configure new workstations, peripheral equipment and software. Assist with PC setup, IT system and access for onboarding of new users

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

him/

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are resolved in a prompt and efficient manner.

Knowledge and Experience

• Diploma in Information Technology

• Minimum 1 year of relevant experience

• Good reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

• Knowledge of Windows Operating System

• ……

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Competencies

• Good communication skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Well-presented and professionally groomed at all times