Golden Imperial Hotel Da Lat

1. Business:

• Coordinate with related departments to set targets, orientation, and business plans.

• optimal restaurant/hall space and managing food and beverage costs effectively.

• Coordinate to implement effective business plans. Bring the highest revenue and profit for the hotel.

2. Manage the operation of the hotel:

a. Pre-opening period

• Build a system of processes, regulations, 5-star service standards, and requirements for the hotel;

• Build hotel operation and development plan as well as pre-opening budget;

• Participate in pre-opening human resource activities: Build HR planning, organizational structure, employee recruiting, etc.

b. Operation & Development Period:

• Be responsible for getting optimal customer satisfaction.

• Change and improve processes to suit the new orientation of the hotel.

• Directly check, set up rooms, organize reception, send off and visit VIP guests and upper during their stay at the hotel, listen to opinions of the guests, and promptly solve arising problems;

• Quickly coordinate with related departments to effectively handle arising problems to bring the most satisfaction to customers.

3. Responsible for Security and Safety

4. HR Management

• Directly manage the entire human resources system of the hotel or indirectly through the Head of the Department.

• Build the human resources team that best meets the job requirements of the hotel through training programs and building the next HR generation.

• Create a positive working environment for all employees. Advise all levels of staff through formal and informal meetings, performance discussions, and feedback;

5. Other missions

• Develop and maintain relationships with local authorities, and communities. Ensure the most effective handling of inquiries from the community and the media. Coordinate with the Communications Department of the Head Office to deal with sensitive issues;

• Periodically report on business activities to the General Director (Weekly/Monthly/Quarterly/Yearly report) and irregularly report on incidents that occur out of control;

• Other duties assigned by the Investor or the General Director..

- Accommodation: at the Hotel;

- Relative visit policy;

- Service charge bonus, revenue, 13th month salary, bonus KPIs;

- Full other welfare regimes as prescribed: social insurance, trade union, etc.

- High advancement opportunities;

- Professional and high-class working environment

- University graduate or above (domestic or foreign), major: Hotel/Tourism

- At least 5 years of experience in a similar position;

- Fluent in English (4 skills)

- Good management and leadership skills

- Ability to train employees

- Consulting, consulting, and problem-solving skills

- Time management and prioritization skills.

- Creative and dynamic thinking, able to research and have new ideas to improve the hotel’s service quality.

- High responsibility, dedication, and focus on results