Golden Imperial Hotel Da Lat

- Ensure Outstanding customer care at all times.

- Maintains a friendly, cheerful and courteous behaviour at all times.

- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue

- Supervise daily shift process ensuring all team members adhere to standard operating procedures.

- Assigns rooms to expected arrivals after checking the guest’s preferences and special requests

- Controls cash transactions at the front desk.

- Comprehensive benefits package: full social insurance coverage, holiday and Tet bonuses, meal allowance, and uniforms provided

- Professional and modern working environment with long-term career development opportunities

- Opportunity to work at a 5-star hotel located in the center of Da Lat

- Communication skills are used when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- 1 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent