Garrya - Mù Cang Chải

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Assist the Bar Manager in overseeing the daily operations of the Bar to ensure smooth, efficient, and profitable service delivery.
• Ensure all guests receive exceptional, personalized, and memorable beverage experiences in accordance with brand standards and service procedures.
• Supervise Bar Supervisors, Bartenders, Bar Waiters/Waitresses, and other bar associates, providing guidance, coaching, and support to maintain high levels of performance and guest satisfaction.
• Monitor daily bar operations, guest flow, reservations, beverage orders, service standards, and staff productivity to maximize operational efficiency and guest experience.
• Handle guest requests, feedback, and complaints promptly and professionally, ensuring effective service recovery and maintaining positive guest relationships.
• Assist in recruiting, onboarding, training, and developing bar associates to enhance beverage knowledge, mixology skills, product knowledge, and service excellence.
• Prepare staff schedules, monitor attendance, and ensure adequate staffing levels based on occupancy, outlet business levels, and operational demands.
• Drive beverage sales, upselling, cross-selling, and promotional initiatives through effective team coaching to achieve departmental revenue targets.
• Monitor beverage costs, wastage, breakage, portion control, and stock usage to ensure effective cost management and profitability.
• Monitor inventory levels of beverages, wines, spirits, mixers, garnishes, glassware, bar supplies, and operating equipment, ensuring proper stock control and timely replenishment.
• Ensure all bar areas, storage areas, equipment, glassware, and facilities are clean, organized, well-maintained, and compliant with hygiene, health, and safety regulations.
• Ensure proper handling, storage, and service of alcoholic and non-alcoholic beverages in accordance with company policies, legal requirements, and brand standards.
• Support the implementation of beverage promotions, special events, seasonal campaigns, and guest engagement activities to increase outlet revenue and enhance the overall guest experience.
• Assist in monitoring and maintaining beverage quality, presentation, consistency, and service standards across all bar operations.
• Assist in preparing daily, weekly, and monthly operational reports, analyzing revenue, beverage cost, productivity, and other key performance indicators, and recommending improvement initiatives.
• Ensure compliance with company policies, Standard Operating Procedures (SOPs), responsible alcohol service requirements, and brand standards at all times.
• Foster a positive, collaborative, and guest-focused working environment while promoting teamwork, accountability, coaching, and continuous improvement.
• Act as the Bar Manager in their absence and ensure continuity of daily operations and service standards.
• Perform any other duties assigned by the Bar Manager, Director of F&B, or General Manager.

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365******
• Email: ahrm-mcc[a-còng]garr******
• Or apply directly via HotelJob