Garrya - Mù Cang Chải

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Support the Guest Experience Manager in overseeing daily Front Office and guest experience operations to ensure service excellence and alignment with Banyan Group standards.
• Supervise and guide Front Office and Guest Experience associates to deliver personalized, intuitive, and anticipatory service to all guests.
• Handle guest feedback, complaints, and service recovery promptly and professionally to maximize guest satisfaction and loyalty.
• Coordinate closely with Front Office, Housekeeping, F&B, Engineering, Spa, and other departments to ensure seamless guest journeys.
• Monitor arrival, in-house, and departure experiences, ensuring all VIPs, repeat guests, and special arrangements are well prepared and executed.
• Support daily operational planning, room allocations, and guest preference management to enhance overall guest experience.
• Maintain strong knowledge of resort facilities, wellness programs, local experiences, and Banyan Group service culture to engage effectively with guests.
• Assist in analyzing guest feedback, online reviews, and satisfaction survey results, and support action plans for continuous improvement.
• Train, coach, and motivate Front Office and Guest Experience associates to improve operational efficiency and service quality.
• Ensure compliance with Banyan Group policies, grooming standards, service procedures, and operational guidelines.
• Prepare operational reports, guest incident records, and follow-up actions as assigned by management.
• Support departmental projects, audits, training activities, and pre-opening or operational initiatives when required.
• Act as a role model in professionalism, communication, problem-solving, and guest engagement at all times.

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 3,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob