Garrya - Mù Cang Chải

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Deliver consistently high standards of personalized and intuitive service to guests throughout the entire guest journey, from pre-arrival arrangements to departure, ensuring a seamless and memorable experience
• Establish a strong understanding of guest preferences, profiles, and expectations by reviewing guest history and engaging in meaningful interactions, with the aim of creating emotional connection and guest loyalty
• Conduct in-room check-in and check-out procedures in a professional, efficient, and discreet manner, ensuring accuracy of guest information and compliance with hotel standards
• Proactively anticipate guest needs, preferences, and potential concerns, taking initiative to exceed expectations and resolve issues before they arise
• Provide comprehensive in-room services, including unpacking and packing luggage, garment care (pressing, organizing wardrobe), and detailed room preparation aligned with guest preferences
• Ensure all guest amenities, special requests, and personalized touches are prepared and delivered in a timely and consistent manner
• Maintain a high level of discretion, confidentiality, and professionalism when handling guest information and interactions, especially for VIP and long-stay guests
• Create and deliver bespoke experiences by coordinating special occasions, celebrations, or personalized services that enhance the overall guest journey

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob