Four Points by Sheraton

JOB SUMMARY

The Recruitment Trainee supports the Human Resources Department in day to day hiring activities to ensure efficient, timely, and compliant staffing across hotel operations. The role offers hands on learning in candidate sourcing, CV screening, interview coordination, pre employment documentation, onboarding logistics, HRIS data entry, and HR administration. The Trainee is expected to perform all duties courteously, safely, and professionally, in full alignment with the hotel’s brand standards, culture, and service expectations.

CORE WORK ACTIVITIES

1) Recruitment Process Support

• Post approved job vacancies on internal and external platforms (career site, job boards, schools/universities, social channels) following brand style and policy.
• Conduct initial CV screening for hourly and non management roles; shortlist and route qualified profiles to Recruiters/Hiring Managers.
• Maintain accurate applicant flow and candidate pipelines to support timely staffing across departments (Front Office, Housekeeping, F&B, Culinary, Engineering, Spa, etc.).

2) Interview Coordination

• Contact candidates to schedule interviews, confirm details (date/time/location or virtual), and provide preparation instructions.
• Prepare interview rooms, schedules, and interview packs (forms, tests, score sheets); ensure logistics run smoothly.
• Record interview outcomes, collect evaluation forms, and update candidate status in trackers/HR systems promptly.

3) Pre Employment & Onboarding Assistance

• Guide candidates on required documents (IDs, certificates, bank/tax/insurance documents) and collect files per hotel checklist.
• Support reference checks or pre employment verifications under supervision.
• Prepare new hire files, issue onboarding packs, and assist with Day 1 orientation logistics (badges, schedule, facilities tour, uniform coordination).

4) HRIS & Records Management

• Create/update candidate and employee records in the HRIS/ATS as instructed, ensuring data accuracy and proper coding.
• Maintain secure and organized filing (electronic and paper) for recruitment and onboarding documents in line with audit standards.
• Prepare routine recruitment reports (e.g., weekly pipeline, open requisitions, time to fill snapshots) for HR leadership.

5) Communication, Service & Brand Culture

• Communicate with candidates and associates using clear, polite, and professional language (email, phone, in person).
• Uphold hotel service culture in all interactions; protect guest and associate privacy.
• Assist with career fairs, school outreach, and employer branding activities where needed.

6) Compliance & Policies

• Follow HR policies, confidentiality, and data protection requirements; handle sensitive information with discretion.
• Adhere to grooming and appearance standards; maintain a tidy, welcoming HR reception/interview area.
• Support compliance checks for hiring documentation per local requirements and company procedures.

7) Reporting & Continuous Improvement

• Track basic recruitment metrics (applicant sources, interview throughput, offer acceptance, onboarding completion) as assigned.
• Identify minor process gaps (e.g., delays, missing forms) and suggest practical improvements to enhance candidate experience.
• Maintain recruitment templates (JDs, interview guides, email scripts) and update versions as directed.

8) Teamwork & Additional Duties

• Partner with HR colleagues and operational departments to meet staffing timelines.
• Support HR projects (mass hiring days, onboarding events, internal transfer drives).
• Perform other reasonable tasks as requested by HR leadership.

CANDIDATE PROFILE

Education

• Final year student or recent graduate in Human Resources, Hospitality Management, Business Administration, Psychology, or related fields.

Experience

• No prior experience required; internship/part time exposure to HR or hospitality operations is an advantage.

Skills

• Strong communication (verbal/written) and professional phone/email etiquette.
• Organization & time management; ability to prioritize and meet deadlines.
• Attention to detail in documents, logs, and data entry.
• Proficiency in MS Office (Word, Excel, Outlook); willingness to learn HRIS/ATS tools.
• Customer service mindset and problem solving attitude.

Personal Attributes

• Integrity, confidentiality, and reliability.
• Positive demeanor, team spirit, adaptability/flexibility.
• Professional appearance aligned with hotel standards; eager to learn and take initiative.

WHAT YOU WILL LEARN

• End to end exposure to hotel recruitment operations: sourcing --> screening --> interviewing --> onboarding.
• Hands on practice with HRIS/ATS and compliant HR documentation.
• Professional communication skills with candidates, universities, and internal stakeholders.
• Insights into brand standards, service culture, and cross department collaboration in a luxury hotel environment.

• Receive professional training
• Free duty meals, uniform and parking
• Long term career opportunity
• Professional working environment
• Monthly allowance: 1,000,000 VND

• We do not require experience
• We require at least 3 month-internship full time
• Good command of English

Please submit your resume in Hoteljob or directly submit at 88 Dong Khoi, Sai Gon Ward, HCMC

Ứng viên vui lòng nộp hồ sơ tại Hoteljob hoặc có thể nộp trực tiếp tại Cổng số 88 Đồng Khởi, P. Sài Gòn, Thành phố Hồ Chí Minh.

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!!! Lưu ý - Tất cả các Khách sạn thuộc Tập đoàn Marriott International nói chung và Khách sạn Sheraton Saigon nói riêng không yêu cầu ứng viên đóng bất kỳ lệ phí nào trong quá trình Tuyển dụng.

Dear applicants,

Thank you for your interest to apply at Marriott hotels. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.

Please do let us know should you receive any suspicious requests/communication.

Kính gửi các ứng viên,

Cảm ơn bạn đã quan tâm ứng tuyển tại các khách sạn Marriott. Xin lưu ý rằng, tại các Khách sạn Marriott, chúng tôi không bao giờ yêu cầu ứng viên chuyển tiền vào bất kỳ tài khoản nào để làm từ thiện hoặc phục vụ cho các mục đích khác như một phần yêu cầu trong quá trình tuyển dụng/tuyển chọn. Bài kiểm tra, nếu có, sẽ được gửi cho ứng viên và sẽ thực hiện thông qua trang web nghề nghiệp chính thức của chúng tôi: Marriott International Careers | Tìm cơ hội việc làm và nghề nghiệp.

Vui lòng cho chúng tôi biết nếu bạn nhận được bất kỳ yêu cầu/thông tin liên lạc đáng ngờ nào.

Recruitment Team – Sheraton Saigon Hotel & Towers