Elegant Suites Westlake

1. Operations Management

• Assist in overseeing the daily operations of the Lobby & Lounge.
• Ensure service quality, cleanliness, food safety, and overall presentation consistently meet hotel standards.
• Conduct opening and closing checks in accordance with established procedures.
• Handle guest requests, feedback, and complaints professionally and efficiently.
• Maintain a welcoming, elegant, and professional atmosphere throughout the Lobby Lounge.

2. Team Management

• Assign duties and supervise team members to ensure smooth operations.
• Assist in training, coaching, and developing employees to enhance service performance.
• Ensure compliance with hotel policies, procedures, and service standards.
• Support performance evaluations and provide constructive feedback to team members.

3. Revenue and Cost Control

• Assist in monitoring departmental revenue, operating expenses, and loss prevention.
• Track sales performance and recommend initiatives to increase revenue.
• Control inventory levels, operating supplies, equipment, and departmental assets.
• Prepare and submit operational, revenue, and cost reports as required.

4. Guest Relations

• Build and maintain positive relationships with guests.
• Recognize and provide personalized service to VIP and repeat guests.
• Ensure guest feedback is addressed promptly and effectively.
• Promote hotel products, services, special offers, and seasonal promotions.

5. Compliance and Quality Assurance

• Ensure compliance with food safety, occupational health and safety, and fire prevention regulations.
• Adhere to hotel policies, operating procedures, and brand standards.
• Support internal audits, inspections, and quality assurance programs.

• Competitive salary package based on qualifications and experience.
• Service charge and performance-based incentives.
• Full participation in social, health, and unemployment insurance programs in accordance with local regulations.
• Duty meals, uniforms, and other hotel benefits.
• Professional working environment

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Restaurant Management, or a related field.
• Minimum of 2–3 years of experience in a supervisory or assistant management role within a 4-star or 5-star hotel/resort environment.
• Strong knowledge of Food & Beverage operations, particularly Lobby Lounge services, Afternoon Tea, beverages, and guest service.
• Strong leadership, coaching, and team management skills.
• Excellent communication and problem-solving abilities.
• Good command of spoken and written English; additional languages are an advantage.
• Proficient in Microsoft Office and hotel/restaurant management systems (POS)

• Send CV via email hỉring.imperialhotel.vn