DIGI-TEXX Vietnam ★ 3.5

POSITION SPECIFICATIONS

• Position: Operations Service Assistant
• Department: Operations
• Location: 477-479 An Duong Vuong street, Binh Phu Ward (District 6), Ho Chi Minh City
• Working time: 8:00 am - 5:50 pm, Mon-Fri

RESPONSIBILITIES

Operating Project (50%)

• Act as a support contact point for clients based in Singapore.
• Manage and coordinate the Customer Service team to ensure timely support and smooth daily operations.
• Support the tracking of project timelines, deliverables, and operational milestones.
• Update and maintain the knowledge center with relevant information and documentation.
• Support the preparation of reports and operational updates for clients.
• Coordinate cross-functional support for new project setup, including workspace preparation, equipment arrangement, system access, and operational readiness.

Office & HR Admin (50%)

• Support daily office administration and ensure smooth operations.
• Manage office supplies, administrative documentation, and related coordination tasks.
• Support HR administrative processes, including employee records and related documentation.
• Assist in onboarding activities and orientation support for new hires.

REQUIREMENTS

• Minimum 1 year of experience in project coordination, customer service, operation or related fields.
• Fluency in English (4 skills), Korean language proficiency is a strong advantage.
• Strong organizational, multitasking, and coordination skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Highly proactive, responsible, and capable of managing multiple priorities under pressure.

BENEFITS

Salary & Bonus:

• Base salary: competitive salary
• 13th-month salary
• Yearly salary review in March
• Performance bonus

Benefits package:

• Competitive salary, 13th month salary bonus and performance bonus.
• 12 days annual leave + 2.5 additional leave days for female employees.
• Comprehensive health benefits, covering social insurance with 100% salary, private healthcare, and annual health check-ups.
• Career development opportunities and professional training programs.
• Join a range of engaging company activities, well-being initiatives and team bonding activities.
• A dynamic workplace culture and an innovative environment that values open communication and continuous improvement.