Crowne Plaza Phu Quoc

People/ Cá nhân

• Support colleagues to make sure they deliver with compliance and to the standards we expect;

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team;

• Promote teamwork and quality service through daily communication and coordination with other departments;

• Recommend or initiate any HR related actions where needed;

• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate;

• Schedule routine inspections of all housekeeping areas by/with Housekeeping Manager;

• Manages spring cleaning schedules;

• Oversees laundry operations;

• Make recommendations to the General Manager or designate regarding the upkeep of the furnishings, facilities, and equipment are clean and in good repair;

• Informs other department of Housekeeping matters that concern them, particularly the Laundry Department, Engineering Department, Front Office, and the Food and Beverage;

• Establishes and maintains effective human relations and works with human resources to ensure that the team members’ performance is effectively managed;

• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture, and conduct of housekeeping personnel;

• Conducts regular department meetings;

Financial/ Tài chính

• Maintain proper inventory levels managing cost per room for supplies and labour;

Guest Experience/ Trải nghiệm Khách hàng

• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service;

• Inspects guest and public areas on a regular basis to ensure the furnishings, facilities and equipment are clean and in good repair;

• Carry out special requests from guests, VIPs, repeat visitors and club members;

• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies, and amenities at a realistic cost.

• Monitors housekeeping colleague to ensure all guests and internal customers receive prompt and courteous service.

Responsible Business/ Trách nhiệm Kinh doanh

• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures;

• Be responsible in keeping the property safe and secure, to participate in any resort activities related to Fire Life safety;

• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

2. Ngoài những bảo hiểm theo quy định của nhà nước, có bảo hiểm tai nạn 24/7;

3. Môi trường làm việc chuyên nghiệp, quốc tế;

4. Cơ hội phát triển sự nghiệp trong hệ thống khách sạn của tập đoàn IHG tại Việt nam cũng như trên toàn cầu;

5. Chế độ giảm giá phòng ở các khách sạn của IHG trên toàn thế giới.

1. Sử dụng thành thạo Microsoft Office và hệ thống quản lý khách sạn
2. Kỹ năng làm việc nhóm.
3. Có khả năng giao tiếp tốt
4. Ưu tiên ứng viên có bằng Cao đẳng hoặc Chứng chỉ nghề chuyên ngành liên quan.
5. Yêu cầu 2 năm kinh nghiệm liên quan hoặc sự kết hợp tương đương giữa trình độ học vấn và kinh nghiệm làm việc.