Pizza Hut Việt Nam ★ 3.6

Key Responsibilities

Establish a high- ownership culture where engineers are accountable for outcomes, not tasks
Run team rituals: 1:1s, shift retrospectives, and development check- ins
Lead and develop a team of Site Reliability Engineers (Level 6- 7), initially 3 direct reports and growing as the Vietnam site consolidates, owning performance, coaching, retention, and day- to- day execution
Build individual development plans that grow Level 6 engineers toward independent Level 7 scope

Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in- flight work
Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear
Serve as escalation point for the Vietnam shift during complex or high- severity incidents
Own the Vietnam shift within GRE’s global follow- the- sun coverage model, including schedule design, coverage planning, and holiday/leave management

Own production reliability outcomes for the markets, platforms, and services within the Vietnam team’s scope
Enforce GRE- wide reliability standards, ensuring the Vietnam practice operates in alignment with the global model
Drive SRE operating standards within the team: incident response rigor, SLO ownership, runbook quality, and post- incident follow- through
Ensure monitoring coverage, dashboards, and alerting remain accurate and effective across owned services

Partner with GRE’s Foundations and Intelligence pillars on observability, signal detection, and automated response infrastructure
Own the Vietnam team’s contribution to GRE’s reliability modernization roadmap: auto- healing, auto- remediation, and self- service issue mitigation
Ensure the team builds with platform engineering practices: infrastructure as code, runbooks as code, GitOps workflows, and reusable tooling over one- off fixes
Champion AI- first engineering practices within the team, ensuring engineers develop with and through modern AI tooling
Treat automation as a delivery commitment, not a byproduct: plan, prioritize, and track toil- reduction and self- service work alongside operational coverage

Communicate reliability outcomes, coverage status, and team health clearly to GRE leadership
Partner with the Associate Director on headcount planning, team scope, and Vietnam- specific delivery
Represent the Vietnam team in East GRE planning and reliability forums

Yêu cầu công việc

Familiarity with AI- assisted operations tooling and automation- first reliability approaches, including auto- healing and auto- remediation patterns
Relevant certifications (AWS, CKA, or similar)
Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
Understanding of SLI/SLO frameworks and reliability engineering fundamentals
Proficiency in at least one scripting or programming language sufficient to review and guide automation work
Exposure to platform engineering and internal developer platform concepts: self- service tooling, developer portals (e.g., Port, Backstage), GitOps
Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
Experience building or standing up a new team, site, or shift operation
5+ years in site reliability engineering, DevOps, infrastructure, or production operations roles
Hands- on credibility across incident response, observability, and automation, with the technical depth to guide Level 6- 7 engineers
Experience operating in shift- based, on- call, or follow- the- sun coverage models
1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
Experience managing engineers across the early- to- mid career range with a track record of promotions or level progression
Strong written and verbal English communication skills for cross- region collaboration with US and India teams
Experience in multi- region or globally distributed team models

Attractive Benefits:

Regular engagement activities: sport clubs, internal event…
Five “Recharge Days” – Extra days, in addition to company holidays.
Advanced health insurance (Generali)
2 days WFH/ week
Support Macbook and Monitor
Annual Leave: 18 days/ year
13th- month bonus
Full salary insurance
100% salary during probation period
Flexible Friday afternoon
1 day off for birthday

Cập nhật gần nhất lúc: 2026-08-28 20:20:03