Sheraton Hotel & Towers ★ 4.0

- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).

- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

- Promote awareness of brand image internally and externally.

- Gather materials and assemble information packages (e.g., brochures, promotional materials).

- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.

• Protect the privacy and security of guests and coworkers.

• Follow company and department policies and procedures.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Thank guests with genuine appreciation and provide a fond farewell.

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Develop and maintain positive and productive working relationships with other employees and departments.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

- Attractive remuneration package and 13th month salary;

- Up-sale policy with attractive compensation.

- Local and International training course;

- Uniform and duty meal provided by hotel;

- Annual vacation, annual health check and other benefits according to hotel's policies;

- Associate special discount for hotel rooms and F&B services at International Marriott propertie

Education: High school diploma/G.E.D. equivalent

Related Work Experience: At least 1 year of related work experience

Analytical Skills

• Computer Skills

• Learning

Interpersonal Skills

• Team Work

• Interpersonal Skills

• Customer Service Orientation

• Diversity Relations

Communications

• English Language Proficiency

• Communication

• Listening

• Telephone Etiquette Skills

• Writing

• Applied Reading

Personal Attributes

• Dependability

• Integrity

• Positive Demeanor

• Presentation

• Initiative

Organization

• Detail Orientation

• Time Management

• Multi-Tasking

• Planning and Organizing

 Submit directly your profile at Hoteljob or at security checkpoint of Sheraton Nha Trang (26-28 Tran Phu street, Loc Tho ward, Nha Trang city);

 Contact Human Resources at (0258) 388 0000 (ext 4401 for more information)