DP Systems ★ 1.8

We are looking for an experienced Program Manager to join our company. As a Project Manager at a medical device manufacturing organization, you'll deliver projects on time, on budget, and within the agreed-upon scope to ensure project success. This is a client-facing role; you'll be playing a key role in delivering an exceptional customer experience.
Responsibility:
• As a program manager, you'll be responsible to deliver successful projects with exceptional customer experience.
• Maintain overall control of the schedule, budget, and scope, and ensure project plans and work products are based on approved, agreed-upon requirements.
• Ensure resources and funding are available for executing all project activities.
• Manage project plans, project change requests, and project lists, and use these deliverables to conduct the project.
• Monitors and appropriately communicates risk on projects. Work with internal and external teams to develop strategies to mitigate risks.
• Develop and maintain a project plan and represent the company as needed for customer communications and meetings.
• Maintain regular contact with our clients' project managers as well, providing updates on project progress and answering any related questions.
• Must be comfortable engaging in collaborative (and sometimes difficult) discussions. Notifying the client program manager of non-resolvable issues and submitting recommendations to resolve them.
• Applying project methodologies, standards management skills across multiple projects.
• Track all milestones, including: order entry; engineer approval drawings; customer approval; order entry; bill of materials and drawings creation; buy-out or material availability; schedule; pre-erect or site-erect schedule; acceptance tests; shipping;

• Bachelor’s degree: Preferably Engineering or Business.
• At least 7 years of experience as a project manager in a manufacturing environment is preferred, as is PMP certification.
• Minimum 5 years of experience directly dealing with a customer from a program/project, liaison, engineering, and/or sales perspective.
• Minimum 5 years of experience with blue print reading, Bill of Material (BOM) understanding principles and practices.
• Project management background, including knowledge of manufacturing industries.
• Responds promptly to customer needs, solicits customer feedback to improve service, and maintains confidentiality.
• Demonstrated the ability to analyze and resolve problems with a calm sense of urgency.
• Demonstrated excellent judgment, the ability to make decisions, and follow up on tasks effectively.
• Analytical skills and the ability to skillfully plan, and organize multiple dimensions of projects.
• Demonstrated ability to document, plan and lead programs and projects.
• Customer service orientation with strong customer-facing communication, and negotiating skills.
• Excellent reputation with customers with strong ethics and integrity.
• Excellent critical thinking and problem-solving skills.