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- Conduct thorough KYC checks and monitor customer activities to identify potential fraud.
- Implement and maintain effective fraud detection and prevention strategies.
- Analyze transaction patterns and investigate suspicious activities.
- Collaborate with cross-functional teams to ensure compliance with internal and external policies.
- Stay updated on industry trends, regulatory changes, and security measures.
- Prepare detailed reports on fraud cases and KYC compliance.
- Provide support and training to team members on fraud prevention strategies.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues efficiently and effectively while maintaining a high standard of service.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Stay updated with product knowledge to provide accurate information to customers.
- Contribute to team meetings and training sessions to enhance service delivery.
Các phòng ban đang tuyển dụng tại Concentrix Service Vietnam
Tư vấn
Dịch vụ khách hàng
Buôn bán/ Kinh doanh
Hành chính
Vận tải
Nhân sự
Chăm sóc sức khỏe
Quản lý sản phẩm & dự án
Ngân hàng
Tài chính - Kế toán
Công nghệ thông tin
Giáo dục
Marketing/ Truyền thông
Other
Lao động có tay nghề và sản xuất
Du lịch, khách sạn
An ninh - Bảo vệ
Nghiên cứu và Khoa học
