Concentrix Service Vietnam ★ 3.4

• The Role The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.

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Duties and Responsibilities

• Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
• Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion.
• Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
• Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored.
• Guarantee that base operational expectations and information security policies are enforced.
• Identify improvement opportunities in workflows and suggest solutions.
• First point of escalation and clarification on HR-related matters and concerns. • Courses correct non-performing metrics and analysts through root cause analysis and solid action planning.
• Perform monthly sit-down sessions to gather insights and innovation ideas.
• Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
• Ensure that SMEs are performing their duties and responsibilities