Maison Retail Management International ★ 3.5

A. Training Strategy

· Develop and maintain a Competency Framework for different roles.

· Prepare annual / quarterly / monthly training plans.

· Conduct Training Needs Analysis (TNA).

· Own and manage the training budget, ensuring cost optimization and measurable ROI

B. Training Design & Delivery

· Design and develop training programs such as:

o Onboarding / Orientation

o Sales & Customer Service Skills

o Leadership & Management Skills

o Company Culture & Values

· Organize classroom, virtual, and e-learning sessions.

· Manage LMS (Learning Management System) if applicable.

· Evaluate training effectiveness (e.g., Kirkpatrick Model).

C. Organizational Development (OD)

· Standardize workflows and internal processes.

· Contribute to:

o Career Path frameworks

o Succession Planning

o Talent Pool development

· Support restructuring or expansion projects.

· Define and track L&D KPIs and dashboards, such as:

· Training effectiveness & ROI

· Capability improvement

· Training completion & engagement rates

· Integrate L&D with key HR processes:

o Performance Review

o KPI tracking

o Engagement Survey

· Lead data analysis and reporting, providing actionable insights and recommendations to leadership

· Leverage tools (e.g., Excel, Power BI, LMS analytics) to automate reporting and improve decision-making

D. Team Management

· Lead, coach, and develop L&D team members (Executives, Trainers)

· Build internal training capability:

· Develop internal trainers / facilitators

· Promote a learning culture across the organization

· Ensure high standards of execution, timelines, and learning outcome

E. Cross-Functional Collaboration

· Work closely with:

o Retail / Operations

o Marketing

o HR Business Partners

· Collect feedback from Store

F. Employer Branding, Internal Branding & Social Media

· Build and drive internal learning culture & branding, including:

· Promote learning initiatives and success stories internally

· Develop campaigns to increase training engagement and participation

· Partner with HR and Marketing to strengthen employer branding through learning

· Develop and manage external content related to people development.

· Employee growth journeys

· Leverage social media platforms to attract talent and enhance company imageManagers and Line Managers.

G. Reporting & Measurement

· Track and report training KPIs such as:

o Training hours per employee per year

o Course completion rates

o Impact on sales or performance

• · Analyze employee capability and development data.