M Village ★ 1.0

Responsible for overseeing and optimizing operations across hotels and resorts in Southern Vietnam, including cost control, team development, and building scalable operational systems and SOPs.

Key Responsibilities

1. Regional Operations Management

• Oversee day-to-day operations across all properties in the region
• Ensure stable operations and consistent service standards
• Work closely with the Operations Director and receive reports from:
• General Managers, Guest Service Managers
• Department Heads (FO, HK, F&B, etc.) as needed

2. Cost Control & Performance

• Monitor key cost drivers:
• Labor, utilities, and F&B cost
• Understand and track property-level P&L
• Implement initiatives to improve efficiency and optimize cost
• Partner closely with Finance

3. SOP Development & Operations Systems

• Develop and standardize SOPs across hotels and resorts
• Design operational frameworks for FO, Housekeeping, and F&B
• Ensure SOPs are practical, scalable, and consistently applied

4. Post-opening Operations & Stabilization

• Take over operations from the pre-opening team after launch
• Work closely with General Managers to ensure smooth handovers
• Support stabilization of daily operations and optimize workflows
• Identify early-stage issues and drive improvements
• Ensure new properties operate smoothly and meet company standards

5. Team Management & Development

• Build and develop the regional operations team
• Coach and manage Hotel/Resort Managers and key roles
• Set KPIs and monitor performance standards

6. Quality & Guest Experience

• Ensure consistent guest experience across properties
• Conduct regular operational audits
• Address critical operational issues when needed

7. Reporting & Strategic Execution

• Report performance and key issues to the Operations Director
• Propose improvements and operational enhancements
• Act as the execution arm for company-wide initiatives

• 13th-month salary
• Competitive compensation scheme including an annual performance bonus
• Annual Leave: 12 days
• Employee discount
• Provide budget for Laptop purchasing
• Social insurance: in accordance with the Social Insurance Law
• Premium Health insurance
• Bi-annual Performance Review

• 8+ years in hospitality operations (hotel, resort, or chain)
• Experience managing multi-property or cluster operations
• Pre-opening experience is a strong advantage
• Strong understanding of cost structure and resort operations
• Experience in SOP/system building is a plus

Skills

• Multi-site operations management
• Cost control and P&L analysis
• SOP development and process optimization
• Leadership and team management
• Problem-solving and decision-making
• Data-driven mindset (Excel/reporting)

Attributes

• Strong system thinker with a focus on standardization
• Hands-on and execution-driven
• Comfortable in fast-paced, evolving environments
• Willing to travel across properties
• High ownership and accountability

• CV