HAI BỐN BẢY

RESPONSIBILITIES 

• Provide total technical support to customer sites, including mock-ups, testing, warranty handling, and on-site. 
• Effectively handle and close customer complaints within 7 days, ensuring timely resolution and customer satisfaction. 
• Analyze and solve product-related issues through on-site assessments and collaboration with RS Lab and Quality Control to establish corrective actions. 
• Proactively prevent and resolve technical issues at existing customer sites to maintain service excellence. 
• Attend testing processes and support the implementation of new products and technologies. 
• Coordinate with Account Managers, Account Supervisors, Regional Sales Managers, and 
• Warehouse teams for site color testing, order forecasting, logistics, and issue management (e.g., leaking). 
• Monitor competitive activities at customer sites and provide insights to improve market approach. 
• Maintain accurate and up-to-date records in CRM, including visit reports, action plans, cases, and regulatory requests. 
• Deliver periodic progress reports and market trend analysis, offering recommendations to enhance service strategy. 
• Promote a positive company reputation and build long-term relationships with technical staff and key stakeholders at customer sites 

REQUIREMENTS

• College or University Degree or a related technical field. 
• Minimum 2 years of experience in technical service, project support, or customer-facing roles in industrial or construction-related sectors. 
• Experience in complaint handling, product testing, and on-site technical support is highly preferred. 
• Excellent problem-solving and analytical skills. 
• Strong communication and interpersonal skills to build long-term customer relationships.