Wink Hotels

• Ensuring strict room key control system is implemented, carried out and accurately recorded in collaboration with Engineering and Housekeeping Department

• Ensuring the correct implementation of all cash-handling and credit payment procedures, according to internal software and hardware systems and local law when relevant

• Ensuring that the FOH team is knowledgeable of rates and proactively promote room sales to potential walk-in guests

• Being knowledgeable about the hotel (facilities, amenities, app, machines, etc.) and local areas in order to provide an overall guidance to the guest, in and around the hotel and city, make recommendations tailored around the wishes of the guest

• Accurately facilitating the input of all reservations including guest information and their preferences and boking history

• Ensuring rooms are allocated in accordance with guest requirements and business needs

• Monitoring all outstanding payments and liaising with Sales & Marketing and Finance & Accounting departments with integrity

• Ensuring all check-in/out procedures are implemented in accordance with established standards for maximum efficiency

• Ensuring the payment and booking policies and procedures of foreign currency exchange, credit card use, credit shells, and no-shows are adhered to

• Communicating with guests to check engagement and further needs

• Ensuring implementation of standard operating procedure and all policies & procedures related to the department

• Ensuring that all guest requests and complaints are handled appropriately while adhering to the hotel’s general guidelines for service recovery

• Communicating positively to the team and following up effectively on guest feedback

• Ensuring the thorough collection and accurate recording of guest profile information

• Providing a safe working environment in compliance with the company’s set safety programs

• Being responsive, warm, proactive, friendly and provide personalized approach on every means of communications channels with the guests, such as: phone, devices, tablets, chat messages like whastapp, zalo, viber, etc.

•Active, balance & professional working environment/ môi trường làm việc năng động, chuyên nghiệp

•Fun & playfull internal activities /Các hoạt động nội bộ vui vẻ, phong cách

•Service charge/ Phí dịch vụ

•12 AL days/ 12 ngày nghỉ phép

•Meal allowance/ Ăn ca

• Over 02 year’s experience in a dynamic hotel, preferably with pre-opening experience is ideal

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required

• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

• Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction

• Ability to provide on the job training, peer mentorship, team development and coaching

• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration

• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Actively work to build a community of one, in actions and feelings

• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS

• Updated CV with picture