Capella

• Processes and post all charges and payments to Credit Card and City Ledger Accounts (e.g. Travel Agency and Corporate) daily. Ensures prompt and accurate billing for all accounts and timely collection follow-up.
• Prepares and maintain filing records for all outstanding accounts as directed by supervisors or managers, ensuring that all sensitive information are property safeguarded.
• Maintains credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Prepare the daily Cheque Received Report (CRR) for all TT and cheques received; update the daily credit card reconcillation to payment. Identify and highlight any discrepancies immediately to supervisors / managers.
• Create AR accounts based on the Daily Event list on a daily basis.
• Assist to review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager, and updating the Credit Manager.
• Reviews with the Finance Manager / Director of Finance on all accounts which are over 30 days and implement collection procedures for all such accounts in accordance with established corporate guidelines.
• Prepares month-end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards.
• Identify and resolves any discrepancies in billing payments and other potential problems.
• Ensure that all inquiries from guests or credit card companies are handled promptly (same day if possible, if not before the timeline given by the banks/credit card companies) and professionally.
• Answers guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis.
• Build strong relations with all guests, noting special attention to the hotel’s VIPs and return guests to ensure long lasting guest loyalty
• Handles and report any complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2026 – the most prestigious authority in the international hospitality and tourism industry.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

• A Bachelor’s degree in Business Management preferably specializing in Finance or Accounting Management
• Chartered Financial Analyst certification is of advantage

Work Experience

• Experiences in similar role at luxury hotels/resort

• Competent computing skills (e.g. Microsoft Office)

Attach CV in English with photo